Accelerating Growth and Profitability
Transform Your Business with Expert Consulting Services
Aligning employee and customer experiences is the key to long-term growth and success
Bridge the Gaps, Unlock Growth
Bain reveals a striking "delivery gap": 80% of businesses think they provide excellent service, yet only 8% of customers agree—damaging loyalty and growth. At the same time, Gallup finds that just 33% of employees feel engaged at work, a gap resulting in $1.9 trillion in lost productivity.
Nexus MCX drives growth and profitability by bridging the gaps at the critical nexus between exceptional customer experiences and strong employee engagement. We help companies overcome challenges like scaling without losing a personal touch, fostering customer loyalty, and staying competitive in dynamic markets. By aligning teams with clear goals, providing continuous feedback, and creating seamless, customer-centric solutions, we turn challenges into opportunities—positioning your organization for sustained success.
About Nexus MCX
Nexus MCX is a consulting firm that specializes in helping early to mid-stage high-tech companies accelerate growth and profitability. By aligning team capabilities with business goals, we empower leaders to drive measurable outcomes. From coaching new managers to refining executive strategies or enhancing customer experience programs, we focus on delivering scalable, people-centric solutions. With a proven track record in driving sustainable transformation, we aim to be your trusted partner in building thriving teams and exceptional customer relationships.
For more than 30 years, our founder Andrew McFarland has transformed companies by leveraging strategic and operational expertise gained from successful exits at four companies. His experience spans from startups to public companies, serving as CEO, COO, and CCO—providing a rare combination of strategic vision and execution capabilities. This diverse leadership perspective enables him to identify growth opportunities and implement practical solutions that drive measurable results.
